Services & Store
Each time you enter our warehouse,
scan the barcode on your Jetro membership
card. If you forget to bring your membership card, you
may obtain a one-day shopping pass from our receptionist
only by showing some identification.
Product directories and warehouse floor plans
are available in the reception area. Product
lists are also posted at the end of every aisle.
In addition, Jetro associates, each of whom
wear a badge, can assist you as you shop.
At Jetro, in addition to our own Red & White
private label, we sell top quality national
and regional brands in a broad range of product
Since Jetro is a wholesale supplier, most items
we stock are sold by the case. For product
description, size, number of selling units and
price, please consult the shelf label placed
directly above or below each stocked item. If
you are not sure whether a package contains
the product you want, please ask for assistance.
Health and beauty care products, cigarettes and
some other items that we sell in less than
case quantities are located in a separate department.
Your purchases from this area of the warehouse
will be rung up at the departments check-out
and secured in a plastic basket until you
pay for these and all other purchases at our front-end checkout.
When you complete your shopping, proceed to the
front-end checkout and show our membership
card to the checker. While the checker rings up
your merchandise, another Jetro associate
will count each item.
A supervisor will verify that the items loaded
onto your shopping cart(s) match those for
which you have been charged.
When your purchases have been paid for, you will
be given your invoice with a receipt attached.
As you leave the warehouse, please show your receipt
to a Jetro associate standing by the exit.
To ensure that our customers receive the merchandise
for which they are invoiced, each day several
customer purchases are selected at random for
an item by item comparison between all merchandise
rung up on the invoice and merchandise loaded
onto the shopping cart(s).
Our managers carry out this procedure as quickly
as possible. So, if your purchases happen
to be selected for this item-by-item comparison,
we would appreciate your cooperation and
Refunds & Exchanges
You may exchange or return for refund any nonperishable
grocery or foodservice merchandise within
30 days of the purchase date on your register
receipt. Perishabte merchandise, electrical
appliances and equipment may be returned with
your receipt up to 7 days after purchase.
Any merchandise must be returned without price
markings in original packaging. Jetro cannot
accept for exchange or refund less than full cases
Paying for Purchases
Jetro accepts cash, checks (with prior approval
and identification) debit and credit cards
(MasterCard, VISA and Discover) as payment for
merchandise. To avoid delays when paying
by check, please fill out a check acceptance form,
available from our receptionist, authorizing
your bank to release to Jetro information about
your checking account. Jetro will assess
a fee for any check returned for insufficient funds.
Specially Priced Merchandise
In addition to our everyday low prices, youll
always find hundreds of items in our aisles
with signs drawing your attention to special price
breaks. Look for "as advertised"
signs posted near merchandise promoted in our
bi-weekly flyer. Throughout the warehouse
youll also see signs alerting you to unadvertised
managers specials, and Value-Plus Discounts
- products that have been discounted through Jetros electronic
For Your Protection
Report a lost or stolen membership card promptly.
You may obtain a replacement for a lost card
by showing your resale tax certificate to our
receptionist. Children under 14 years of
age are not permitted to enter the warehouse without
parental supervision.Dress appropriately, including
shoes and shirt, and do not smoke while inside
the warehouse. Always inspect your purchases
and your invoice before leaving the warehouse.
Jetro can-not be responsible for merchandise
once it is removed from the warehouse.
Our Customer Service Manager and managers in every
department welcome your inquiries, suggestions
and comments. Any Jetro associate wearing a name
badge can assist you in locating products.
To help you make informed and economical buying
decisions, check our Customer Information
Board each time you enter the warehouse.
Tell Us What You Think
Weve displayed comment cards near our exit
so you can tell us what you think of our service,
our merchandise selection, our appearance and
our personnel. Whether you have a concern
or a compliment, please fill out a comment card
and drop it in any U.S. Postal Service mailbox.
We will personally respond to your concerns.
The Red & White Products at Jetro are of the finest quality... and the selection is
Our FoodBase Program provides advertising, marketing and operational support services
to independent retailers.
Shelf Labels provide customers with cost breakdowns and unit prices so it's
easy to know what you're buying and for how much.
Our Receipts provide an itemized breakdown of purchases and important tax on item